TERMS OF SERVICE

Last Updated: 28 Jan 2026

These Terms of Service (“Terms”) govern your use of the website staffiniservicespmu.pmulaunch.com (“Website”) and all services provided by Staffini Services LLC, a Limited Liability Company organized in 915 Coachway, Annapolis, MD, 21401 (“Company,” “we,” “us,” or “our”).

By using this Website or booking any service with us, you agree to these Terms.

If you do not agree, please stop using the Website immediately.

1. Company Information

Company Name: Staffini Services LLC

Description of Messages: Staffini Services LLC provides the services listed below. Communication can be expected in the form of appointment confirmation and reminders, as well as responding to inbound inquiries.

Website: staffiniservicespmu.pmulaunch.com 

Contact Email: [email protected]

Physical Address: 915 Coachway, Annapolis, MD, 21401

Services Provided:

microblading, ombre brows, nano-combo brows, lash enhancement, permanent eyeliner, scalp pigmentation, scar camouflage, PMU removal and areola restoration

2. Definitions

For clarity, the following terms have specific meanings:

“Client,” “you,” or “your” — Any person using the Website, booking an appointment, or receiving services.

“Services”

— Any cosmetic tattooing, PMU procedures, skincare, waxing, removal, consultations, or related offerings provided by Staffini Services LLC.

“PMU” or “Permanent Makeup”

— Cosmetic tattooing services including brows, lips, eyeliner, pigmentation, scar camouflage, and similar procedures.

“Website”

— staffiniservicespmu.pmulaunch.com and any associated subdomains or booking pages.

“Third-Party Tools”

— External services such as payment processors, booking software, marketing platforms, GoHighLevel CRM, email systems, etc.

3. Eligibility to Use Services

By using our Website or booking a service, you confirm that:

You are at least 18 years old.

All information you provide is accurate and truthful.

You are not prohibited by law from receiving cosmetic tattooing services.

We may refuse service to anyone for reasons including health concerns, contraindications, inappropriate behavior, or policy violations.

4. SMS Terms and Conditions

By providing your phone number and opting in to Staffini Services LLC’s SMS service, you agree to receive recurring automated marketing and transactional text messages. Message frequency varies (typically 2–4 messages per month). Message and data rates may apply.

Opt-In Methods:

You may opt in by:

Completing an online form with a checkbox confirming SMS consent

Signing service agreements that include an SMS consent clause

Participating in text-to-join campaigns by texting START to ++1 443-781-6034

Providing written consent during in-person consultations

All opt-in methods clearly state:

The purpose of messages (appointment reminders, service updates, promotions)

Expected message frequency (2–4 per month)

That message/data rates may apply

Clear opt-out instructions

Opt-Out Instructions:

You can cancel the SMS service at any time. Just text "STOP" to the +1 443-781-6034. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 443-781-6034.

Carriers are not liable for delayed or undelivered messages

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 3 SMS reminders of your scheduled appointments. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy.

5. Description of PMU & Skincare Services

Our Services include permanent make-up for microblading, ombre brows, nano-combo brows, lash enhancement, permanent eyeliner, scalp pigmentation, scar camouflage, PMU removal and areola restoration. You understand and agree that:

All PMU procedures carry risks, including allergic reactions, swelling, infection, color changes, scarring, asymmetry, and the need for additional sessions.

Results vary from person to person and cannot be guaranteed.

Touch-ups may be required and are not included unless explicitly stated.

Healing results are affected by skin type, medications, aftercare, and lifestyle, and are outside our control.

Failure to follow aftercare instructions may affect results or cause complications.

6. Booking, Payments, Deposits & Fees

5.1 Deposits

Most services require a non-refundable deposit to secure your appointment.

Deposits go toward your final balance unless you violate cancellation policies.

5.2 Payment Terms

We may offer the following types of payment structures:

In-person payments at the time of service

Online deposits or full payments via third-party processors

Recurring monthly payments if offered for membership or maintenance programs

One-time setup fees for certain service plans or packages

By booking, you authorize us to charge your chosen payment method for all fees due.

5.3 Cancellations & No-Shows

Late cancellations, last-minute rescheduling, or no-shows may result in forfeiture of deposits.

No-show appointments may require payment in full before rebooking.

Full details are provided at booking or on our policies page.

5.4 Refunds

All PMU and cosmetic services are non-refundable because results depend on biological healing and aftercare outside our control.

Refunds are only offered for:

Duplicate payments

Billing errors

Services not rendered due to our cancellation

We do not refund dissatisfaction with healed results, color retention, shape, or aftercare-related complications.

7. Privacy & Data Security

We take reasonable steps to protect your information. This includes:

Secure booking platforms

Encrypted payment processors

Restricted staff access

We may collect personal information such as your name, email, phone number, medical disclosures, and appointment history.

You agree that:

We may use your information to contact you, provide services, and improve our business.

We may use third-party platforms (e.g., GoHighLevel, Stripe, Square, website tools) to store and manage your data.

For full details, please see our Privacy Policy.

8. Third-Party Tools & Integrations

Our Website and business operations rely on third-party services, including but not limited to:

Payment processors

Booking and scheduling systems

CRM platforms like GoHighLevel

Email and SMS communication tools

Website hosting and analytics

You acknowledge and agree that:

These Third-Party Tools operate under their own Terms and Privacy Policies.

We are not responsible for outages, errors, or data breaches caused by third parties.

You use these integrated tools at your own risk.

9. Service Level & Website Availability

We aim to keep the Website and booking system accessible; however:

We do not guarantee uninterrupted uptime or error-free operation.

Maintenance, updates, outages, or third-party failures may affect availability.

We are not liable for damages resulting from downtime.

We will make reasonable efforts to restore service quickly when interruptions occur.

10. Health, Medical Disclosures & Client Responsibilities

You agree to:

Provide complete and accurate medical information before any PMU procedure

Disclose allergies, medications, conditions, or prior procedures

Follow all pre-care and aftercare instructions

Understand that failure to disclose information may increase risks

We reserve the right to refuse service if you have contraindications to cosmetic tattooing.

11. Limitations of Liability (PMU-Specific)

To the fullest extent allowed by law, Staffini Services LLC is not liable for:

Allergic reactions

Color changes, fading, migration, or retention issues

Asymmetry or aesthetic dissatisfaction

Scarring, infections, or complications

Poor healing related to skin type or aftercare

Costs associated with removal, correction, or additional sessions

Your sole remedy for dissatisfaction with the Website or a service is to discontinue use or not return for future appointments.

12. Indemnification

You agree to indemnify and hold harmless Staffini Services LLC, its owners, employees, and contractors from any claims, damages, losses, liabilities, or expenses arising from:

Your use of the Website

Your breach of these Terms

Your participation in PMU or cosmetic services

Your violation of laws or third-party rights

This includes attorney fees and costs.

13. Dispute Resolution (Arbitration)

13.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or our Services will be resolved through binding arbitration in North Carolina, not in court.

13.2 Exceptions

Either party may bring:

Small claims court actions

Claims relating to intellectual property

13.3 No Class Actions

You agree to resolve disputes only in your individual capacity, not as part of a class or group claim.

13.4 Governing Law

These Terms are governed by the laws of Maryland state.

14. Intellectual Property

All Website content—including text, images, designs, branding, logos, and media—is owned by Staffini Services LLC.

You may not:

Copy

Reproduce

Modify

Redistribute without written permission.

15. Changes to These Terms

We may update these Terms at any time. The updated version will be posted with a new “Last Updated” date. Your continued use of the Website means you accept the updated Terms.

16. Contact Information

For questions about these Terms or our policies, contact us at:

[email protected]
Staffini Services LLC
915 Coachway, Annapolis, MD, 21401